Privacy Policy

Axespire Solutions Limited operates YuhChat, an AI-powered communication platform that may provide voice-assistant, telephone, messaging, scheduling, transcription, automation and related services.

For privacy purposes, Axespire may act in different roles depending on how information is processed.

When you use YuhChat directly, Axespire may act as a Data Controller when determining why and how your personal information is collected and used for purposes such as: creating and managing your account; providing customer support; processing payments; communicating with you; maintaining our business relationship; protecting our systems; preventing fraud and abuse; improving our services; and complying with legal obligations.

When a YuhChat customer uses the platform to communicate with callers, clients, patients, customers or other individuals, Axespire may act as a Data Processor processing Personal Data on behalf of that Customer. In those circumstances, the Customer generally determines the purposes and lawful basis for the processing. The relevant responsibilities are governed by our Data Processing Agreement where applicable.

When you create or manage an account, we may collect: name; email address; telephone number; account credentials; organisation or business information; billing information; subscription information; account preferences; and other information you provide during registration.

When you interact with a YuhChat-powered AI Voice Assistant or other communication service, the Customer using YuhChat may configure the system to collect information such as: your name; telephone number; email address; appointment information; messages; requests; preferences; information provided during a conversation; call recordings; voice information; call transcripts; AI-generated summaries; notes; call metadata; and other information necessary to fulfil the purpose of the interaction.

The Customer operating the particular YuhChat assistant is generally responsible for determining why this information is collected and how it is used.

If you are interacting with YuhChat on behalf of another organisation, you should direct privacy questions concerning that organisation's use of your information to that organisation.

YuhChat may support call recording; speech-to-text transcription; call summaries; conversation analysis; quality monitoring; and other voice-processing functionality.

Whether a call is recorded or transcribed may depend on the Customer's configuration.

Customers are responsible for determining whether recording or transcription is legally permitted and for providing any notices or obtaining any consent required by Applicable Data Protection Law.

Where Axespire processes recordings or transcripts on behalf of a Customer, we process that information according to the Customer's instructions and the applicable DPA.

YuhChat uses artificial intelligence and related technologies to understand communications and generate responses, which may involve: speech recognition; natural-language processing; large language models; text-to-speech; automated classification; summarisation; information extraction; workflow automation; and other AI-assisted processing.

AI-generated outputs may contain errors.

Where you communicate with a YuhChat AI assistant, you should not assume that every response is accurate or that the AI is a human representative unless the Customer has explicitly configured a human interaction.

YuhChat may identify itself as an AI assistant where appropriate or where required by law.

When you visit our website or use the YuhChat dashboard, we may automatically collect: IP address; browser type; device information; operating system; approximate location derived from technical information; pages or features accessed; dates and times of access; referring website; session information; diagnostic information; and security and log information.

We use this information to operate, secure and improve our services.

We may use cookies, local storage and similar technologies to: keep you signed in; remember preferences; maintain sessions; understand website usage; improve functionality; measure performance; protect against abuse; and support analytics.

Where required, we will obtain appropriate consent before using non-essential cookies or similar technologies.

A separate Cookie Policy may provide additional information about specific technologies used on our website.

If you purchase YuhChat services, payments may be processed through third-party payment providers.

We may receive information such as: payment status; transaction identifier; subscription information; billing address; payment method type; amount paid; and limited payment-related information.

Unless expressly stated otherwise, Axespire does not need to directly store complete payment-card details when payment processing is handled by a third-party payment provider.

The relevant payment provider's privacy policy may also apply.

Depending on the circumstances, Axespire may use Personal Data to:

Provide Services — create accounts; operate YuhChat; process communications; provide customer support; process transactions; provide requested functionality; maintain integrations.

Maintain and Improve Services — troubleshoot technical issues; monitor performance; improve reliability; develop new features; understand service usage; conduct analytics; test systems.

Security — detect fraud; prevent abuse; protect accounts; investigate security incidents; monitor suspicious activity; enforce our Terms of Service.

Communications — send service notifications; respond to enquiries; provide support; communicate about accounts; provide important updates.

Legal Compliance — comply with applicable law; respond to lawful requests; establish or defend legal claims; enforce contractual rights; maintain required records.

Where Applicable Data Protection Law requires a lawful basis for processing, Axespire will seek to rely on an appropriate basis depending on the circumstances, which may include: consent; performance of a contract; compliance with a legal obligation; protection of vital interests where applicable; legitimate interests where permitted; and another lawful basis recognised by Applicable Data Protection Law.

Where Axespire acts as a Data Processor for a Customer, the Customer is generally responsible for determining the lawful basis for the processing it instructs Axespire to perform.

When a Customer uses YuhChat, Customer Data may include Personal Data belonging to the Customer or its End Users, such as: customer records; patient information; client information; caller information; employee information; appointment information; call recordings; transcripts; messages; contact information; notes; and other information submitted through the Service.

Where Axespire processes such information solely on behalf of the Customer, Axespire does not generally determine the purposes of that processing. The Customer's privacy notice and applicable DPA govern the Customer's processing responsibilities.

Where Axespire acts as a Data Processor for a Customer, processing is governed by the YuhChat Data Processing Agreement, which addresses: processing instructions; security; subprocessors; data breaches; international transfers; Data Subject rights; retention; deletion; audits; and other processor obligations.

In the event of a conflict concerning the processing of Customer Personal Data, the DPA will generally take precedence over this Privacy Policy.

We may disclose Personal Data to:

Service Providers supporting cloud hosting; telecommunications; telephone numbers; SIP/VoIP; artificial intelligence; speech recognition; text-to-speech; databases; messaging; analytics; security; monitoring; authentication; payment processing; and technical infrastructure. Where a provider processes Personal Data on our behalf, we seek to impose appropriate contractual and security requirements.

Legal and Regulatory Authorities where required or permitted by law, including in response to lawful government requests; court orders; regulatory requirements; law-enforcement requests; or legal proceedings.

Business Transactions — if Axespire undergoes a merger, acquisition, restructuring, financing, sale of assets or similar transaction, Personal Data may be transferred as part of that transaction, subject to applicable legal requirements.

YuhChat relies on third-party infrastructure and technology providers supporting: voice communications; telephone numbers; AI; speech processing; hosting; storage; messaging; analytics; security; monitoring; and other technical functions.

Axespire maintains a separate Subprocessor List identifying material providers involved in processing Personal Data.

Some YuhChat providers may operate outside Jamaica. As a result, Personal Data may be processed or stored in jurisdictions outside Jamaica.

Where international transfers are subject to Applicable Data Protection Law, Axespire will seek to implement appropriate safeguards or rely on another lawful transfer mechanism.

The availability and location of particular YuhChat services may affect where information is processed.

We retain Personal Data only for as long as reasonably necessary for the purposes for which it was collected, unless a longer period is required or permitted by law.

Retention periods may depend on: the type of information; the purpose of processing; the Customer's configuration; contractual requirements; legal requirements; security requirements; dispute resolution; fraud prevention; and backup and disaster-recovery systems.

Customer-controlled information processed by YuhChat is generally retained according to the Customer's instructions and applicable contractual arrangements.

Where appropriate, Personal Data may be deleted; anonymised; de-identified; or securely destroyed.

Following termination of a Customer account, Customer Data will be handled according to the Terms of Service and applicable DPA.

Certain information may remain temporarily in backups or be retained where required for legal, security or legitimate business purposes.

We take reasonable technical and organisational measures designed to protect Personal Data, including: access controls; authentication; role-based permissions; least-privilege principles; encryption in transit where supported; appropriate protections for stored data; monitoring; logging; vulnerability management; backups; disaster recovery; incident-response procedures; secure credential management; and confidentiality obligations.

However, no internet-connected service can guarantee absolute security.

If Axespire becomes aware of a security incident involving Personal Data, we will take reasonable steps to investigate, contain and mitigate the incident.

Where Axespire is acting as a processor for a Customer, we will notify the Customer in accordance with the applicable DPA and Applicable Data Protection Law.

Where Axespire acts as a Data Controller, we will assess whether notification to a regulator or affected individuals is required.

Depending on Applicable Data Protection Law and the circumstances of processing, you may have rights to: request access to Personal Data; request correction of inaccurate information; request deletion where applicable; object to certain processing; request restriction of processing where applicable; withdraw consent where processing is based on consent; request information about processing; exercise rights relating to automated decision-making where applicable; and make a complaint to a competent data-protection authority.

The availability of a particular right depends on the applicable law and circumstances.

To make a privacy request concerning information controlled directly by Axespire, contact: Admin@axespire.com

Please provide enough information for us to identify who you are, what information or processing your request concerns, and what action you are requesting.

We may request reasonable information to verify your identity before responding.

If your Personal Data was collected by a YuhChat Customer and Axespire is processing it solely on that Customer's behalf, we may direct your request to the relevant Customer.

YuhChat is not intended to knowingly collect Personal Data from children in circumstances where such collection is prohibited by Applicable Law.

Customers are responsible for determining whether their use of YuhChat involves children and for implementing appropriate safeguards where required.

If you believe a child has provided Personal Data to Axespire in circumstances where it should not have been collected, contact us at Admin@axespire.com

YuhChat may generate responses; summaries; transcriptions; classifications; recommendations; extracted information; and other automated outputs. These outputs may be inaccurate.

Axespire does not guarantee that AI-generated information is complete, accurate or suitable for a particular purpose.

Customers should implement appropriate human review where an AI output could materially affect an individual.

Axespire does not sell Personal Data in the ordinary meaning of selling Personal Data to third parties for their independent commercial use.

We may disclose information to service providers and subprocessors where necessary to provide YuhChat and related services.

We may also use aggregated or appropriately de-identified information for analytics, research, security, service development and business purposes where permitted by law.

Unless expressly agreed otherwise in writing, Axespire does not intentionally use identifiable Customer Data from customer communications to train a general-purpose AI model.

This does not prevent processing necessary to operate YuhChat; generate responses; provide transcription; maintain security; detect abuse; troubleshoot; monitor service performance; comply with law; provide support; or use appropriately aggregated or de-identified information.

Third-party AI providers may have their own processing terms and technical architectures, and applicable Subprocessor arrangements govern their role in processing Customer Data.

YuhChat may connect with third-party services selected by Axespire or enabled by Customers, including telecommunications services; messaging services; calendars; CRMs; payment providers; AI services; hosting providers; analytics services; and other software platforms.

Third-party services may have separate privacy policies and terms.

Axespire is not responsible for the privacy practices of third parties acting independently as Data Controllers.

If you connect YuhChat to another service, information may be transferred between YuhChat and that service according to your configuration.

You are responsible for ensuring that such integrations are appropriate and lawfully configured.

Businesses, professionals and organisations using YuhChat may process information concerning customers; patients; clients; employees; suppliers; members of the public; and other individuals.

Such Customers are responsible for ensuring that their use of YuhChat complies with applicable industry requirements, particularly for healthcare; legal services; financial services; insurance; education; and other regulated sectors.

YuhChat may be used by healthcare organisations and may therefore process information relating to health where instructed by a Customer.

Where Axespire processes health information on behalf of a healthcare Customer, the Customer remains responsible for determining the lawful basis, required notices, retention requirements, professional obligations and other regulatory requirements applicable to its use.

YuhChat is not itself a healthcare provider.

YuhChat may process communications involving legal practices and other professional organisations.

Customers remain responsible for determining whether information is confidential, privileged or subject to professional secrecy obligations and for configuring YuhChat accordingly.

Where permitted by law, we may send marketing communications about Axespire or YuhChat.

You may opt out of marketing communications by following the unsubscribe instructions provided in the communication or contacting Admin@axespire.com

Service-related and legally required communications may continue even if you opt out of marketing.

You are responsible for protecting your account credentials and notifying Axespire if you believe your account has been compromised.

We may suspend or restrict access where reasonably necessary to protect the account, Services or other users.

We seek to maintain accurate information where we control the relevant data.

However, information provided by users or generated automatically — including AI-generated transcripts and summaries — may contain errors.

You should notify us if information that we control is inaccurate and should be corrected.

If you communicate with a YuhChat-enabled number, your information may be processed by the organisation operating that YuhChat assistant.

That organisation may have its own privacy policy.

Where the organisation controls the processing, requests concerning that processing should generally be directed to that organisation.

We may update this Privacy Policy from time to time to reflect changes to our Services; new technologies; legal or regulatory requirements; changes to our processing activities; security improvements; or changes to business operations.

When we make material changes, we may provide additional notice where required.

The "Last Updated" date at the top of this Policy indicates when it was most recently revised.

This Privacy Policy shall be interpreted in accordance with the laws of Jamaica to the extent applicable.

Nothing in this Privacy Policy limits any mandatory rights or protections provided by Applicable Data Protection Law.

Axespire Solutions Limited Privacy / Data Protection Contact: Admin@axespire.com Legal Contact: Admin@axespire.com Country: Jamaica

If you believe that your Personal Data has been handled improperly, we encourage you to contact us first so that we can investigate and attempt to resolve the issue.

You may also have the right to lodge a complaint with the competent data-protection authority under Applicable Data Protection Law.

This Privacy Policy is intended to describe Axespire's privacy practices and responsibilities in connection with YuhChat. It is not intended to remove or reduce rights that cannot lawfully be excluded.

Where a separate written agreement, including a Data Processing Agreement, applies to the processing of Customer Personal Data, that agreement may contain additional or more specific requirements.